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What are your office timings?

Our office timings are from 7:30AM to 4:30PM, Sunday to Thursday.

How do I get to Dubai Outsource City?

Dubai Outsource City is easily accessible from Emirates Road and Dubai Bypass Road. RTA bus number 365 runs on the Dubai Outsource City route. Please refer to the RTA’s journey planner to confirm schedules and plan your trip or call the RTA on 800-9090. 

Please visit our contact us page for a location map.

How do I go about obtaining an image or video clip of Dubai Outsource City?

You can send us an email specifying the type of image or video clip and the purpose for which you require it. You can use the general enquiry form on the website.

What is the process for organizing a delegation visit to Dubai Outsource City?

In order to organize a delegation visit, please drop us an email using the general enquiry form on the contact us page. Alternatively, you can call our contact centre on +971 4 3676666.

What is the process for organizing a photo shoot in Dubai Outsource City?

Dubai Film and TV Commission Location Approval Services is the sole authority for issuing shooting permissions in Dubai, including in our Free Zone. For more information, please visit http://www.dubaifilmcommission.ae/filming-in-dubai/how-to-film-in-dubai 

How do I find out events that are happening in Dubai Outsource City?

Please see the events calendar for a list of our events.

Which retail outlets operate in Dubai Outsource City?

Dubai Outsource City retail facilities include restaurants, convenience stores and a travel agency. You can access these services conveniently without having to leave the zone.

Is land available for lease or sale?

TECOM Group’s Commercial Department is responsible for all land sales and land leases for hotel, residential and retail plots. Overall, TECOM Group has a land bank of more than 600 million sq. ft., most of which has been developed into the Middle East’s leading business parks within specific industries.

Currently, an additional 100 million sq. ft is available for potential land sales or land lease investors in or next to the current developed zones. In all of our zones, key infrastructural provisions of road, power, water, telecommunications and sewerage requirements are available. TECOM has also invested significantly in landscaping and other supporting facilities to create a conducive and inspiring environment for more than 4,500 companies currently operating in its Business Parks.

What is the procedure for obtaining visas and for how long is the visa valid?

All categories of visas are processed through Government Services Operations, which acts as an interface between companies in Dubai Outsource City and the various departments and ministries in Dubai. 

An employment visa is valid for a period of three years. 

Please visit the AXS website for more information.

Are there limitations on the number of employees per company?

A company can sponsor one employee per 80 sq. ft. of space leased; this is to ensure a safe and healthy working environment for knowledge workers. We also accommodate specific industry requirements like employing people for multiple shifts for 24×7 operations.

What are the types of Customs Bills?

There are no transactions conducted by Customs without a predefined Customs Bill. The different types of Bills are as follows:

  • Free Zone Bill of entry
  • ExFZ Import Bill
  • ExFZ Export Bill
  • ExFZ Import for ReExport Bill
  • ExFZ Internal Transfer
  • ExFZ Temporary Admission
  • Local purchased goods destined to Free Zone
  • Imports to GCC countries from Free Zones
  • Termination

Can goods be imported and exported?

Companies are permitted to import / export commodities in and out of the Free Zone subject to the Activity clause specified in their Trade License. A Company Customs Code is mandatory for Free Zone Licensees in order to process the necessary custom bills. This is granted to companies who have a valid License issued by TECOM and hold physical locations within the Dubai Creative Clusters Authority.

What value-added services does Dubai Outsource City offer to Businesses?

Licensing, Registration, Immigration, Building and Fit-out permits are offered.

Additionally, businesses benefit from business interaction and networking, channel and market development, next-generation communication infrastructure and competitively priced digital voice and high-speed data services.

The business park also offers conveniences such as restaurants, banks, supermarkets, travel agencies, beauty and fitness centres, courier services , 24-hour security, prayer areas, WIFI access, conference and meeting room facilities, facilities management services, events venues and promotional areas for advertisement (kiosks, roll ups, bus shelters, outdoor branding banners, lake branding).

What are the office space options available for lease in Dubai Outsource City?

DOC provides comprehensive purpose built infrastructure to both captive and non-captive companies looking to set-up in the region. Additionally, DOC offers state-of-the art offices, robust telecom infrastructure, high bandwidth solutions, IP contact centre services, facilities management services and a 24- hour security service.

Businesses can choose from any of the below products according to the requirement:

  • Commercial office space
  • Retail space

Please visit the products page for more information.

Can I have a license from Dubai Creative Clusters Authority (DCCA) and operate from Dubai or other Emirates?

The license is valid only for operating a business inside the Free Zone territory. You may however, sell products to other Emirates through distributors.

Is it necessary for businesses licensed by Dubai Creative Clusters Authority (DCCA) to lease premises in your zone?

Commercial licenses issued by Dubai Creative Clusters Authority (DCCA) are subject to leasing a facility within the Dubai Creative Clusters Authority.

What is the validity of the license?

Licenses and permits are valid for a period of one year and are renewable on an annual basis.

What types of licenses are offered?

Dubai Creative Clusters Authority (DCCA) approves the establishment and registration of companies in Dubai Outsource City and regulates all related procedures and matters. Dubai Creative Clusters Authority (DCCA) offers the following license options:

  • Commercial License
  • New incorporation of a Free Zone Limited Liability Company (FZ-LLC)
  • Branch of an existing foreign/UAE company

What is the minimum paid-up capital requirement to incorporate a Free Zone Limited Liability company (FZ-LLC)?

FZ-LLCs incorporated in Dubai Outsource City are required to have a minimum paid-up capital of AED 300,000. Branch establishments have no minimum capital requirements.

How do I set up a business in Dubai Outsource City?

Dubai Creative Clusters Authority (DCCA) is responsible for the establishment and registration of companies in Dubai Outsource City (DOC). Prospective investors who wish to set up a business in Dubai Outsource City should contact the DOC sales team on +971 4 3676666. The sales representative will be responsible for communicating the process and acting as your primary point of contact to support you through the registration steps.

visit the business set-up process page for more information.

What are the business segment and activities permitted in Dubai Outsource City?

Businesses from the following sectors may apply to become part of the Dubai Outsource City community: Customer Care, Transaction Processing, Information Technology Management, Document Management and Operations Support.

Businesses can also operate in general categories that include: Service Provider, Consultancy, Regional Head Quarters, Hotels and Leisure Services, Hotels and Serviced Apartments and Property Management Services.

What are the benefits extended to businesses in Dubai Outsource City?

A number of benefits are extended to businesses setting up in Dubai Outsource City including:

Free Zone Status:

  • 100% foreign ownership
  • Full repatriation of profits and capital are permitted
  • Guaranteed 50-year exemption from personal, income and corporate taxes
  • Exemption from customs duty for goods and services

Unique Cluster Environment:

  • A unique cluster environment where businesses across the industry value chain share a work campus dedicated to their industry, and can interact and collaborate effectively
  • Communities that are anchored by leading global, regional and local names in the industry

World Class Infrastructure:

  • State-of-the-art technical and community infrastructure to support and foster the growth of the industry clusters

Business-friendly environment:

  • Simplified incorporation process
  • Hassle-free and business-friendly company laws and legal framework
  • One-stop–shop service that provides business partners with a variety of government services, including licensing, visa, traffic and postal services
  • 24-hour visa service
  • Quick access to knowledge workers due to fast-track immigration process

DOC

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